Privacy Policy
1. Information We Collect
We collect only what's needed to deliver and support your subscription:
| Type | Examples |
|---|---|
| Contact details | Name, email address, WhatsApp number (provided by you when you message us) |
| Billing information | Payment confirmation details processed via our payment partners — we do not store full card numbers |
| Device & usage data | Device type, app version, and connection logs used for troubleshooting and service quality |
| Website analytics | Pages visited and general interaction data to improve the website experience |
2. How We Use Your Information
- To activate, deliver, and support your subscription
- To respond to support requests via WhatsApp or email
- To send service-related updates (e.g. renewal reminders, outage notices)
- To improve website performance, security, and content
- To detect and prevent fraud or abuse of the service
3. How We Share Information
We do not sell your personal information. We may share limited data with:
- Payment processors — to complete and verify transactions
- Service providers — such as hosting or communication tools that help us operate the service
- Legal authorities — only where required by law or to protect our legal rights
4. Cookies, Analytics & Local Storage
Our website uses cookies and browser local storage to remember your preferences (such as chat conversation history and your cookie choice) and, where you consent, analytics cookies (such as Google Analytics) to help us understand how visitors use the site so we can improve it. When you first visit, you'll be asked to accept or reject non-essential cookies via our cookie banner — analytics cookies are only set if you accept. We also use your approximate location (derived from your IP address, never stored) to display prices in your local currency; this lookup is not used for tracking. You can change your cookie choice at any time by clearing your browser's site data, or disable cookies entirely in your browser settings, though some features may not function as intended.
5. AI Chat Assistant
Messages you send to our on-site chat assistant are processed locally in your browser to generate helpful responses and are not transmitted to a third-party AI provider. If you choose to continue a conversation via WhatsApp, that conversation is then subject to WhatsApp's own privacy policy.
6. Data Retention
We retain account and billing information for as long as necessary to provide the service, comply with legal obligations, and resolve disputes. Chat history stored in your browser is cleared automatically when your browser session ends or when you reset the conversation.
7. Data Security
We use reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Your Rights
Depending on your location, you may have the right to access, correct, or request deletion of your personal information. To exercise these rights, contact us using the details below.
9. Children's Privacy
Our service is not directed at individuals under the age of 18, and we do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be reflected by updating the "Last updated" date above.
11. Contact Us
For privacy-related questions or requests, contact us at support@innovativeiptv.live or via WhatsApp.